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Shelly Palmer

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How Apple Plans to Answer Early iPhone 6 Bugs and Defects

Apple

As Apple prepares to unveil the iPhone 6 on Sept. 9, engineers are toiling in secrecy to make sure everything works properly. Their task won’t end when the phone goes on sale. As customers line up to buy the device around the world, Apple employees will show up at work to learn how they screwed up—and fix it. Within hours of a new phone’s release, couriers start bringing defective returns from Apple’s retail stores to the company’s headquarters in Cupertino, Calif. In a testing room, the same engineers who built the iPhone try to figure out the problem, say former employees who have participated in the program and don’t want to anger their former employer. “They take them apart to diagnose what’s happening right then and there,” says Mark Wilhelm, who helped lead Apple’s returns program.

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More Stories By Shelly Palmer

Shelly Palmer is the host of Fox Television’s "Shelly Palmer Digital Living" television show about living and working in a digital world. He is Fox 5′s (WNYW-TV New York) Tech Expert and the host of United Stations Radio Network’s, MediaBytes, a daily syndicated radio report that features insightful commentary and a unique insiders take on the biggest stories in technology, media, and entertainment.