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Shelly Palmer

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Apple May (or May Not!) Replace Your Bent iPhone

Bent iPhone

By now you’ve probably heard about #Bendgate, the silly name for an issue that some new iPhone 6 Plus owners have been reporting where the device warped while in their pockets. So far the problem seems to be fairly isolated, but we struck up an Apple support chat anyway to see how it’s covered by the company’s warranty. When asked if a bent enclosure during normal use of an iPhone 6 or iPhone 6 Plus would qualify for a replacement, the representative said: “That is 100 percent up to the Genius you speak with at the store. There is a test called a Visual Mechanical Inspection that the device will have to pass. If it is within the guidelines, they will be able to cover it. If not, the replacement would be a paid one.” When asked for details on the Genius Bar guidelines, the representative said the information wasn’t provided to chat support staff.

Read the full story at The Next Web.

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More Stories By Shelly Palmer

Shelly Palmer is the host of Fox Television’s "Shelly Palmer Digital Living" television show about living and working in a digital world. He is Fox 5′s (WNYW-TV New York) Tech Expert and the host of United Stations Radio Network’s, MediaBytes, a daily syndicated radio report that features insightful commentary and a unique insiders take on the biggest stories in technology, media, and entertainment.